Language
Country
Already have an account? Login
Frequently Asked Questions

BUY DEVICE PROTECTION

Q) What exactly is Protect4less?
Ans) Protect4less is a Subscription-based program that allows you to buy unmatched device protection benefits for your cherished mobile phone and other electronic products you own. As long as your subscription is active, your device is protected against accidental damage, theft by forced entry, PLUS an additional period of Extended Warranty against mechanical or electrical failures.

Q) What does a Protect4Less protection plan subscription cover?
Ans) As long as Protect4Less protection plan subscriptions are active, they help cover your device against the following:
Accidental damage causing cracked screen / back glass, or liquid damage till your device is up to 2 years old from device purchase date
Mechanical or electrical failures causing touchscreen failure or speaker/audio/charging port failure till your device is up to 3 years old from the device purchase date, including the first year of manufacturer’s warranty.
Theft by forced entry till your device is up to 2 years old from device purchase date

If a protected item is damaged and the service center determines that it can be repaired, the cost of parts and labor is covered against a small deductible per accidental damage claim. If your item cannot be repaired, we’ll contact you to discuss options for replacing your item.

Q) What items does Protect4Less cover?
Ans) Mobile phones, Laptops, Tablets and the following related accessories: headphones, portable speakers, printers, smart watches, routers and IP cameras.

Q) Can you protect my device? How much will it cost?
Ans) We protect devices that are up to 12 months old and are in good working condition. To check for a protection plan for your device, just go to https://protect4less.com/plan/create/, simply select your device, brand, model, purchase month and choose a plan that suits you!

Q) How does the manufacturer warranty work with Protect4Less?
Ans) Your Protect4Less subscription covers Accident Damage Protection from day one. However, as most new purchases come with a manufacturer’s warranty that cover defects due to parts or workmanship, Protect4Less’s Extended Warranty begins when the manufacturer’s warranty ends (typically up to one year from the date of purchase).

Q) Does Protect4Less cover used or refurbished items?
Ans) Used or refurbished items up to 12 months old can be covered.
You can subscribe to a protection plan if your item is up to 12 months old and is in good working condition.

Q) How do deductibles work?
Ans) A deductible is an amount you pay per accidental damage claim or theft claim as given below:

Device Purchase Value (USD) Deductible (USD)
Up to 1850 49
Between 1851 and 4600 99
Between 4601 and 7350 149
Above 7350 199

* Same deductible would apply for Yearly subscription plans as per the corresponding Monthly subscription plans

Q) How do I file a claim?
Ans) File a claim easily with Protect4Less through our simple step-by-step online process. Just follow these initial steps and we’ll help you do the rest.
Steps to file a claim:

  1. Click here to file a claim now.

  2. If you already have a Protect4Less online account, log in with the email you used to sign up for your account.

  3. To create a new account, enter the email address you used when you purchased your protection plan. If you don’t know the associated email address for your purchased item, then use your primary personal email address.

  4. Follow the step by step instructions to file your claim!

Q) What’s the difference between the manufacturer’s warranty and my Protect4Less plan?
Ans) Protect4Less plan -

  • Protect4Less Protection plan covers common Accident damages like drops and spills from the day you subscribe to the plan

  • Protect4Less covers you above and beyond the manufacturer's warranty period to ensure there aren’t ever gaps in coverage and your item stays protected even after the manufacturer's warranty period ends

  • Protect4Less also includes extended warranty covering manufacturer defects over and above the 1 year standard manufacturer warranty provided by manufacturers from the date of device purchase. Protect4Less extended warranty continues after the manufacturer warranty expires

Manufacturer’s warranty

  • Most items purchased new come with a manufacturer’s warranty, covering only defects due to parts or workmanship (mechanical/electrical failures). Coverage lasts generally up to one year from the date of purchase

  • Most importantly, Manufacturer’s Warranty DOES NOT cover common accidental damages like drops and spills

Q) How many claims can I file?
Ans) You can file up to 2 claims in 12 months.

Q) What happens after I file a claim?
Ans) You will be provided a Claim Reference Number against your claim with details of the service center that you had chosen from a list of centers while opening the claim. Drop your device for repairs at that service center using your Claim Reference Number. Depending upon area and availability, some of our service partners may offer pick up and drop service.

Q) What happens after I deliver my item to a Service Center / Collection Point?
Ans) You will be provided a receipt with an approximate date of completion of repairs. You will be sent an email at every stage of repair and you can also check the status of your repairs online.

Q) How will I know if my claim has been approved or rejected?
Ans) You will be notified at every stage of the claim via email.

Q) What happens to my item after my claim is approved?
Ans) After approval the unit will get repaired and you will be notified on the same by email.

Q) Are there any charges that I need to pay for the repair or replacement of my item?
Ans) There are no charges for repair of mechanical or electrical failures. For accidental damage claims like those for liquid damage, cracked screen, etc there are pre-defined fixed claim fees.

Q) What do I do if my Claim is rejected?
Ans) All legitimate claims are processed by Protect4Less. In the event that your damage or repair cannot be claimed as part of Protect4Less coverage, the Service Centers will be happy to fix your device after taking approval from you on the cost of repairs.

EXISTING SUBSCRIBERS

Q) How can I find the IMEI / Serial No. for my item?
Ans) For smartphones and cellular tablets, we ask for an IMEI instead of a serial number. See below the different ways to find your IMEI:

  • Dial *#06# on your phone. The IMEI should display on your screen

  • For cellular iPads, iPhones 5 and newer models, the IMEI is printed on the back of your phone, at the bottom

  • If your device has a removable battery, ​look for the IMEI number printed beneath the battery

  • If you are unable to turn on your device, check the barcode of the box your device came in. Else call your carrier or check your latest mobile bill for the IMEI number

  • For non-cellular devices, you can find the serial number at the back of the device or check with the seller from whom you bought the device

Q) Can I replace my item with another item in my existing Protect4Less subscription?
Ans) Yes. You can replace your existing item anytime with another device. Just go to “My Devices” in your P4L Account, click on “Replace” against the device you want to replace, and follow the simple steps online. Subscription charges would apply as per the plan you choose for the device and a new Protection Plan would be issued to you. The Protection Plan of the previous device would stop and you would receive a refund on a pro-rata basis against the balance number of days of the previous device subscription, if any

Q) Can I add additional devices to my Protect4Less subscription?
Ans) Yes. You can add additional devices to your Protect4Less subscription. Just click on “Buy Protection” and follow the same simple steps online that you did to purchase the subscription plan for your first device. Subscription charges would apply as per the plan you choose for each additional device and a new Protection Plan would be issued to you for each additional device. You can see the details of all your protected devices under “My Devices” in your P4L Account

Q) I filed a claim on my item and got a replacement. How do I update the replacement device details in my P4L account?
Ans) If you have a replacement device, just go to “My Devices” in your P4L Account, click on “Replace” against the device which has been replaced, and follow the simple steps online. Subscription charges would apply as per the plan you choose for the replacement device and a new Protection Plan would be issued to you. The Protection Plan of the previous device would stop and you would receive a refund on a pro-rata basis against the balance number of days of the previous device subscription, if any

Q) How can I upgrade my subscription plan?
Ans) Go to “My Devices” section and click on the “Save More” link under “Plan details”. Then simply choose the subscription plan that you want to upgrade to and pay the net upgraded subscription plan amount after the pro-rata basis adjusted previous subscription plan amount. Eg: If you are on a Monthly USD 30 subscription and upgrade to a Yearly USD 252 subscription with 10 days left in your Monthly subscription, you would have to pay (USD 252 - USD 10) or USD 242 to upgrade to a Yearly subscription.

Q) How can I downgrade my subscription plan?
Ans) Go to “My Devices” in your P4L Account, click on “Replace” against the plan that you want to downgrade, and follow the simple steps online to choose the plan you want. Subscription charges would apply as per the new plan you choose for the device.

Q) When can I start opening claims for having my damaged device repaired?
Ans) Protect4Less provides device protection coverage for your device right after your protection plan has been issued to you, after you have bought a P4L subscription plan, completed your registration & provided your device details. You can then start opening claims. If you bought a plan during a free trial and want to make a claim during the free trial period, then claims can be eligible up to 20% of the device value. After the free trial period is over, claims can be eligible up to 100% of the device value.

Q) Why is my subscription status showing as "Suspended"?
Ans) If the subscription amount is not paid by the due date of your plan, then the subscription status is changed to “Suspended” and your device protection coverage is paused until you pay the pending subscription amount. Once you pay the pending subscription amount, the status will get changed back to “Active”.

Q) How do I pay my pending subscription amount?
Ans) Log on to your account, go to “My Devices”, click on “Renew” next to the subscription plan that is Suspended, and pay the pending subscription amount.

Q) Why is my subscription status showing as “Lapsed”?
Ans) If the pending subscription amount of a Suspended plan is not paid within an additional Grace period of 30 to 75 days (period will vary depending upon country and mode of payment used for subscribing), then that subscription plan is permanently closed and the status is changed to “Lapsed”.

Q) How do I cancel my Protect4Less subscription?
Ans) Just log on to your Protect4Less account, go to “My Devices”, and simply click on the “Cancel” option next to the plan that you wish to cancel.

Q) I cancelled my Protect4Less subscription. What happens next?
Ans) If you have cancelled your subscription within the free trial period, if any, then your subscription stands cancelled and there will be no charges. If your free trial period is over, and you cancel your subscription after being charged, then your subscription will stand cancelled and you will not be charged again from the next billing cycle.

Q) When will I get a refund after cancelling my Protect4Less subscription?
Ans) Protect4Less incurs various costs to arrange and provide device protection coverage right from the beginning and there is no refund upon cancellation of a subscription plan after the free trial period is over, if any.

Need Help?
Chat With Us!
Close_help